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Air Freight Solutions Provider of the Year

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This category is open to all freight forwarding organisations with specialism in air freight, or specialist air freight departments within freight forwarding organisations. What we are looking for is demonstrable expertise and high performance in this area, a drive for innovation, customer centricity continuous improvement and importantly, results for both the customer and you.

  • How have you adapted your business or services to exploit new opportunities in the air freight market, or to exceed customers’ needs? What benefit has this had on turnover, bottom line and customer satisfaction?

 

  • Give tangible examples of how you have over-exceeded your targets for growth and/or delivered better service or value to the market in the past year?

 

  • Give an example of a customer, or group of customers, whose business you have won or retained through providing an innovative or just plain effective solution. What was the solution? How have you impacted the customer’s business results or objectives in the time you have been providing the solution.

Customer Care Award

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The Customer Care Award recognises industry-leading customer care strategies and real examples of outstanding customer care.

  • How do you evaluate your customer care performance, and obtain feedback from customers?

 

  • What have you done to improve your customer care performance in response to customer feedback or your own initiatives? Include any evidence or tributes from customers to demonstrate improvements made, or recognition from relevant local, national or sectoral organisations, or achievement of independently accredited quality standards.

 

  • Please show examples of an effective strategy for problem resolution.

 

  • Describe some flexible and innovative responses to a range of different customers’ needs (please quote specific examples).

Employer of the Year

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A business is only as good as its people, so how do you look after yours? Winners will need to show demonstrable results.This is awarded to the company that has shown the most commitment to developing its staff through skills and personal development, investment and achievement programmes.

  • Describe how you define and measure employee development, and your objectives for the past year. Were you able to implement this, or did you adapt this to the difficult market conditions? If so, how?

 

  • Describe one or more case studies showing how this programme has been implemented or adapted. Include, where available, examples of staff achieving, or working to, externally accredited standards.

 

  • Indicate any demonstrable results – for example in increased productivity; reduced staff turnover; other awards; staff satisfaction surveys; customer/supplier feedback; minimising redundancies through retraining.

Environment Award

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The Environment Award winner will demonstrate leadership in efforts to reduce energy consumption, emissions, noise pollution and environmental impact.

  • Describe your environmental policy or action plan, incorporating a written policy statement if you have one. Has this evolved over the last year?

 

  • What specific action have you taken to: reduce energy consumption, consumption of other resources, noise levels and emissions for your company and your customers, minimise the impact of your operations on the public or on your immediate environment?

 

  • What are your environmental priorities and within what timescales? What monitoring and review procedures are in place to measure progress against set targets or indicators? Are you externally accredited?

 

  • Where relevant, provide examples of technological and operational innovations developed to deliver environmental improvement.

Global Freight Solutions Provider of the Year

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This is aimed at freight forwarding and logistics solutions providers that own and operate offices in multiple continents with a global client base and with a broad range of services provided to that global market. What we are looking for is demonstrable expertise and high performance in this area, a drive for innovation, customer centricity, continuous improvement and importantly, results for both the customer and you. The award is open to freight forwarding companies or departments within who provide full service freight solutions to cargo owners.

  • How have you adapted your business or services to exploit new opportunities in the global freight market, or to exceed customers’ needs? What benefit has this had on turnover, bottom line and customer satisfaction?

 

  • Give tangible examples of how you have over-exceeded your targets for growth and/or delivered better service or value to the market in the past year?

 

  • Give an example of a customer, or group of customers, whose business you have won or retained through providing an innovative or just plain effective solution. What was the solution? How have you impacted the customer’s business results or objectives in the time you have been providing the solution.

Product Innovation Award

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This award showcases smart new products which approach the everyday in new ways, enhance performance, decrease costs, or spearhead that big change that no one even thought they needed until it was made.

  • The entry must detail a product or business process that shows genuine innovation.

 

  • Related to any part of a company’s offering, the innovation must demonstrate concrete benefits to the company, its customers or suppliers.

 

  • The entry for this award must demonstrate the impact the new innovation has had upon the business: did productivity increase? Did revenues or profitability increase? Did the product set a new internal or industry standard?

 

  • The entry should provide evidence of the challenges that the product has helped overcome and the market’s response to this innovation.

Project/Heavylift Forwarder of the Year

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Project and heavy-lift are heavy duty sectors, so we need to see concrete examples of excellence from nominees for this category.

  • How have you developed your project forwarding business or services to exploit new opportunities, or in response to market changes or customers’ needs? What benefit has this had on turnover, margins, or customer satisfaction?

 

  • What is your strategy for growth or delivering better service or value in the project forwarding market, and what have you done towards achieving that?

 

  • Give an example of a customer whose business you have won through a creative proposition or solution, or for whom you are providing additional services.

 

  • In what way did you reduce their forwarding costs or provide additional service – for example, compared with the previous solution or other tenders?

Sea Freight Solutions Provider of the Year

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This category is open to all freight forwarders who specialise in sea freight, or sea freight departments within freight forwarding organisations. What we are looking for is demonstrable expertise and high performance in this area, a drive for innovation, customer centricity, continuous improvement and importantly, results for both the customer and you.

  • How have you adapted your business or services to exploit new opportunities in the sea freight or parallel markets, or to exceed customers’ needs? What benefit has this had on turnover, bottom line and customer satisfaction?

 

  • Give tangible examples of how you have over-exceeded your targets for growth and/or delivered better service or value to the market in the past year?

 

  • Give an example of a customer, or group of customers, whose business you have won or retained through providing an innovative or just plain effective solution. What was the solution? How have you impacted the customer’s business results or objectives in the time you have been providing the solution.

Service Innovation Award

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This award showcases smart new services which approach the everyday in new ways, enhance performance, decrease costs, or spearhead that big change that no one even thought they needed until it was made.

  • The entry must detail a service or business process that shows genuine innovation.

 

  • Related to any part of a company’s offering, the innovation must demonstrate concrete benefits to the company, its customers or suppliers.

 

  • The entry for this award must demonstrate the impact the new innovation has had upon the business: did productivity increase? Did revenues or profitability increase? Did the service set a new internal or industry standard?

 

  • The entry should provide evidence of the challenges that the service has helped overcome and the market’s response to this innovation.

Specialist Freight Solutions Provider of the Year

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Carved your freight niche? You specialise in a certain route, region, vertical or freight service? This is aimed at freight forwarding and logistics solutions providers or similar agents whose core business is focussed on providing services for specific geographic regions, routes, industry verticals or other freight specialisms, you may focus on serving a niche customer base and serving them well.

  • What is your specialism and what value do you bring to customers by focusing on it?

 

  • How have you adapted your business or services to exploit new opportunities in your specialism, or to exceed customers’ needs? What benefit has this had on turnover, bottom line and customer satisfaction?

 

  • Give tangible examples of how you have over-exceeded your targets for growth and/or delivered better service or value to the market in the past year?

 

  • Give an example of a customer, or group of customers, whose business you have won or retained through providing an innovative or just plain effective solution. What was the solution? How have you impacted the customer’s business results or objectives in the time you have been providing the solution.

Supply Chain Partnership Award

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The winner of this category will show the rest of their industry how smart partnerships create customer value.

  • Describe how your company has brought the customer competitive advantage, specifically in the areas of reduced cost, improved reliability and flexibility.

 

  • Describe how you have planned and implemented supply chain improvements for one or more key customers, including details of performance measurements.

 

  • Describe, quoting specific examples, how a collaborative approach with key customers has added value and improved service.

Young Freight Forwarder of the Year

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Young people are often at the forefront of freight businesses. The Hutchison Ports Young Freight Forwarder of the Year 2016 will be at the forefront of their industry. This category is for individuals under the age of 30 working for freight forwarding companies. Candidates can be nominated by someone with whom they have a working relationship or enter themselves. Tell us about their positive contributions to the industry and the companies they have worked for.

  • In what way(s) have they demonstrated exceptional performance during their career?

 

  • What measures have they taken to improve their skills, knowledge, understanding and experience?

 

  • Describe any additional actions that demonstrate exceptional qualities or potential. We also require a 500-word “reference” from their employer, substantiating your claims and confirming their support for the entry.

Lifetime Contribution to Freight Award

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This award recognises an individual that has, over the course of his or her career, contributed to the well-being of the industry in a profound way. The Lloyd’s Loading List editorial panel welcomes submissions on behalf of candidates for this award, however nominations will also be put forward by the senior editorial team and the panel of judges.

Please include a statement of up to 1,000 words, setting out why you believe this individual deserves the award.


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Have any questions? Speak to a specialist.

For any questions relating specifically to the Global Freight Awards, please contact Lisa Anderberg.

Alternatively, please reach out to us via the form below and we'll get back to you shortly.

For all sales enquiries, including booking a table and sponsorship, please contact Nick Marsh for more information.

Tel:+44(0)20 337 73964
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Email: Nick.Marsh@informa.com

Ensure success by reading through our entry guide. This guide includes:

  • Top tips for entering
  • How to make your submission stand out
  • Full category guide and criteria

 

Download the entry guide >