Lloyd’s List Intelligence customers can contact our client services team in the UK, USA and Singapore with any enquiries about your service. Our world class team have great tips on how to make the most of the new Lloyd’s List Intelligence interface and functionality and are on hand to offer direction, advice or support.
On this page you will be able to find comprehensive support materials including user guides and videos to help you make the most of your service.
Alternatively, please register for one of our regular training sessions to learn more about the next generation Lloyd's List Intelligence site.
UK Office (Head Office)
Tel: +44 (0) 20 3377 3996
Open Hours: 9am - 5pm GMT
Tel: +65 6508 2430
Open Hours: 9am - 6pm SGT (GMT+8)
We have created a variety of simple user guides to help you navigate and use the different areas of the new Lloyd's List Intelligence Seasearcher. Click on the topic below to download the PDF Guides, or download the full guide.
The full seasearcher guide
The Mandarin language Lloyd's List Intelligence user guide can be found here
The Japanese language Seasearcher user guide can be found here
Vessel search and movements
Vessel reports, places and sanctions
Personalised alerts and lists
Companies and Credit Reports
Casualties and Incidents
Geospatial Search Tools
Companies and Ownership
Incidents and Sanctions
Ports and Places
Please note that the next generation site is not optimised for Internet Explorer 10, or versions of IE older than 10. There are also specific bugs for older versions of Firefox.
We recommend you use Google Chrome for optimal performance.
On the right of the screen there is a feedback button: we are very keen to hear from our customers while we continue to develop the service so please give us your feedback.
To help familiarise yourself with the new functionality, please book an online training session via the link above.
Users connecting to the websites using a browser where TLS 1.1 (Transport Layer Security) or higher is not enabled will be blocked from logging in to the website.
How to update TLS settings on Internet Explorer
Open Internet Explorer
Click on the gear icon at the top right side of the address bar
Click on the 'Internet Options' menu item
In the 'Internet Options' meu, click on the Advanced tab
Scroll to the 'Security' section
In the Security section scroll to 'Use TLS 1.0' option
Uncheck 'Use TLS 1.0' and check 'Use TLS 1.1' and 'Use TLS 1.2'
Restart the browser
How to Update TLS Settings on Chrome
Scroll to the bottom of the page and click ‘Advanced’
Scroll to ‘System’ section
Click ‘Open proxy settings’
Scroll to ‘Security’ section
Scroll to ‘Use TLS 1.0’
Uncheck ‘Use TLS 1.0’ and check ‘Use TLS 1.1’ and ‘Use TLS 1.2’
Restart the browser
The new site will bring time savings and more insight with the introduction of:
The new site focuses on the core elements that our customers have told us are key. While we are continuing our development the new site is currently available without:
Functionality like advanced searches, lists and alerts are widely covered on the new site and all existing, as well as new data has been included.
We have rebuilt the Lloyd's List Intelligence data storage technology environment and where we host the new website, allowing us to reduce service outages to a minimum and offer our customers the most reliable service possible.
You may experience the following user alert displayed at the bottom of the screen:
"Your current subscription does not give you access to this area of Lloyd's List Intelligence. Please contact your Account Manager or speak to Client Services about upgrading your account."
Please note that if this happened on a page of the site that you can usually successfully access, it is likely that your session on Lloyd’s List Intelligence has timed out. In this case a “Log in” option will be visible on the upper right hand corner of the screen.
The message will display when you try to access the site after 30 minutes of inactivity – as the site will have logged out automatically at this point.
Adding further detail to a search can increase the results provided.
The search on Lloyd’s List Intelligence is set up to generate results of the closest fitting name overall. This style of search is particularly helpful when you have an incomplete name, or spelling error.
What is clustering?
Clusters are groups of vessels, showing the number of vessels in the area. The darker the shade of the cluster, the more vessels are in the area.
Clustering is used to show the density of ships in certain areas as well as providing a visual count of the ships.
How does the clustering work?
Clustering is used to show vessel presence for very large number of ships and the density of ships in different areas. The first 3 levels of the map zoom always depict numbers rather than individual vessels.
For example, zoom level 3 might sum up and therefore cluster ships in an area of 10 square nautical miles, zoom level 2 might cluster or sum up ships in an area of 50 nautical miles etc. After zoom level 4, individual ships are displayed as single green vector icons unless their proximity or number continues to necessitate clustering. This means that in areas with great vessel density, clusters will be present at higher levels of zoom.
On the new website the Movements page combines all data relating to a ship’s position and port callings in one page to save you from having to load another web page.
You no longer have to choose from the two options on the Vessel menu.
What was previously called Movements, is now renamed ‘Ports and Passings’. This is accessed on a toggle on the Movements page along with AIS.
Ports and Passings:
On the Movements tab of a vessel, switch from the ‘Ports and Passings’ page to ‘AIS Messages’:
AIS positions are reported in summarised intervals of 2 minutes, where available.
This is a significant improvement on the existing site and offers you a level of detail for the track of a vessel that helps you understand small changes in a vessel’s movements.
Please make sure that alerts are not being sent to filtering applications like Microsoft Clutter.
Also note that other filters should be adjusted to make sure that the emails email@example.com and firstname.lastname@example.org are allowed to be received by your profile.
The lifecycle of a vessel is reflected the following way on our database:
In addition, the database covers Reported Order and Cancelled Order which is more difficult to obtain and so is provided on a best effort basis.