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Client support

Lloyd’s List Intelligence customers can contact our client services team in the UK, USA and Singapore with any enquiries about your service. Our world class team have great tips on how to make the most of the new Lloyd’s List Intelligence interface and functionality and are on hand to offer direction, advice or support.

On this page you will be able to find comprehensive support materials including user guides and videos to help you make the most of your service. 

Alternatively, please register for one of our regular training sessions to learn more about the next generation Lloyd's List Intelligence site.

UK Office (Head Office)
Tel: +44 (0) 20 3377 3996
Open Hours: 9am - 5pm GMT

Asia Office
Tel: +65 6508 2430
Open Hours: 9am - 6pm SGT (GMT+8)

How-to guides

We have created a variety of simple user guides to help you navigate and use the different areas of the new Lloyd's List Intelligence Seasearcher. Click on the topic below to download the PDF Guides, or download the full guide.

The full seasearcher guide


The Mandarin language Lloyd's List Intelligence user guide can be found here

The Japanese language Seasearcher user guide can be found here




Vessel search and movements


Vessel reports, places and sanctions


Personalised alerts and lists


Companies and Credit Reports


Casualties and Incidents






Video guides


Vessel Tracking




Geospatial Search Tools



Companies and Ownership



Incidents and Sanctions



Ports and Places



Frequently Asked Question

Yes. You will have access to both the existing site and the next generation website for several months until all our customers have transitioned over.

Please note that the next generation site is not optimised for Internet Explorer 10, or versions of IE older than 10. There are also specific bugs for older versions of Firefox.

We recommend you use Google Chrome for optimal performance.

On the right of the screen there is a feedback button: we are very keen to hear from our customers while we continue to develop the service so please give us your feedback.

To help familiarise yourself with the new functionality, please book an online training session via the link above.

Users connecting to the websites using a browser where TLS 1.1 (Transport Layer Security) or higher is not enabled will be blocked from logging in to the website.


How to update TLS settings on Internet Explorer

Open Internet Explorer

Click on the gear icon at the top right side of the address bar

Click on the 'Internet Options' menu item

In the 'Internet Options' meu, click on the Advanced tab

Scroll to the 'Security' section

In the Security section scroll to 'Use TLS 1.0' option

Uncheck 'Use TLS 1.0' and check 'Use TLS 1.1' and 'Use TLS 1.2'

Click 'Apply'

Click 'OK'

Restart the browser


How to Update TLS Settings on Chrome

Open Chrome 

Select ‘Settings’

Scroll to the bottom of the page and click ‘Advanced’

Scroll to ‘System’ section

Click ‘Open proxy settings’

Click ‘Advanced’

Scroll to ‘Security’ section

Scroll to ‘Use TLS 1.0’

Uncheck ‘Use TLS 1.0’ and check ‘Use TLS 1.1’ and ‘Use TLS 1.2’

Click ‘Apply’

Click ‘OK’

Restart the browser

The new site will bring time savings and more insight with the introduction of:

  • Modern simplified navigation
  • Google Maps (previously Bing Maps), to allow for advanced geospatial tools and to match user workflows
  • Faster and predictive auto-suggest vessel searching
  • The ability to jump to a vessel’s Movements page or download a Vessel PDF Report directly from the search bar
  • Simplified and comprehensive filtering in tabular or map view
  • Enhanced Excel export functions available for Seasearcher Premium, Insurance and Law & Regulation subscriptions*
  • Plot vessel tracks for up to 10 vessels at once for enhanced visual analysis
  • In-pane AIS messages to help navigate vessel tracks through time
  • Fully flexible alerts based on timings and frequencies that suit your operational requirements
  • Geo-spatial tools with filtering and alerting for ships entering or leaving specific areas:
    • Customers can draw their own custom areas on a map and save for later searches
    • Pre-set Emission Control Areas and Lloyd’s Risk Zones
    • Pre-set ports globally, plus terminals and berths at over 80 of the world’s largest ports

The new site focuses on the core elements that our customers have told us are key. While we are continuing our development the new site is currently available without:

  • Specific channel pages and related dashboards: these are still being developed and will be added to the next generation website over the next few months
  • Hull Risk scores for the Insurance channel: these are still being developed and will be added to the next generation website as we transition customers
  • Lloyd’s List content and daily alerts: you will continue to receive daily alerts if you have set them up in the existing site but news will not be displayed within the new site on launch. Our sister service will be launching its own new and exciting website later in 2017 - we will keep you updated on how this highly anticipated launch will interact with
    Lloyd’s List Intelligence
  • content and documents: We are still reviewing the parameters and development needs for this.

Functionality like advanced searches, lists and alerts are widely covered on the new site and all existing, as well as new data has been included.

We have rebuilt the Lloyd's List Intelligence data storage technology environment and where we host the new website, allowing us to reduce service outages to a minimum and offer our customers the most reliable service possible.

Existing alerts and lists have not been migrated to the new site. Lists and alerts continue to work on the existing site and you will be able to recreate these and set up new ones on the next generation platform.
If you already receive alerts that you have set up, they will continue until the existing site is switched off.

You may experience the following user alert displayed at the bottom of the screen:

"Your current subscription does not give you access to this area of Lloyd's List Intelligence. Please contact your  Account Manager or speak to Client Services about upgrading your account."

Please note that if this happened on a page of the site that you can usually successfully access, it is likely that your session on Lloyd’s List Intelligence has timed out. In this case a “Log in” option will be visible on the upper right hand corner of the screen.

The message will display when you try to  access the site after 30 minutes of inactivity – as the site will have logged out automatically at this point.

The next generation Lloyd’s List Intelligence site uses pop-ups to display Vessel and Credit Reports. If you are unable to access the reports, please check your browser settings to ensure that pop-ups are not blocked.
Only adding filters will reduce the size of the world fleet shown on the map. The search is independent of the map.

Adding further detail to a search can increase the results provided.

The search on Lloyd’s List Intelligence is set up to generate results of the closest fitting name overall. This style of search is particularly helpful when you have an incomplete name, or spelling error.

What is clustering?
Clusters are groups of vessels, showing the number of vessels in the area. The darker the shade of the cluster, the more vessels are in the area.

Why clustering?
Clustering is used to show the density of ships in certain areas as well as providing a visual count of the ships.

How does the clustering work?
Clustering is used to show vessel presence for very large number of ships and the density of ships in different areas. The first 3 levels of the map zoom always depict numbers rather than individual vessels.

For example, zoom level 3 might sum up and therefore cluster ships in an area of 10 square nautical miles, zoom level 2 might cluster or sum up ships in an area of 50 nautical miles etc. After zoom level 4, individual ships are displayed as single green vector icons unless their proximity or number continues to necessitate clustering. This means that in areas with great vessel density, clusters will be present at higher levels of zoom.

On the new website the Movements page combines all data relating to a ship’s position and port callings in one page to save you from having to load another web page.

You no longer have to choose from the two options on the Vessel menu.

What was previously called Movements, is now renamed ‘Ports and Passings’. This is accessed on a toggle on the Movements page along with AIS.

Ports and Passings:

  • Comprises port callings, passings through key waterways and vessels sailing past ports. Generated by movement reports from shipping agents in ports and by AIS vessel movements, as well as other unique sources.
  • This includes port callings at over 1,000 locations globally that are verified by Lloyd’s Agents on the ground, who we have access to exclusively through our historic relationship with the Corporation of Lloyd’s.
  • This is particularly important for you as there are hundreds of locations around the world where AIS receivers cannot be used but we have port movements covered via our agents.
  • These agents are also a key contributor to our unique casualties and incidents data.

AIS Messages:

  • Automatic Identification System is navigational data sent over radio waves that merchant ships are required to transmit under the International Convention for the Safety of Life at Sea.
  • Lloyd’s List Intelligence uses a global network of AIS receivers in strategic countries and ports around the world, as  well as satellite AIS, to pick up this data that allows you to track vessel voyages globally.
  • We have been upgrading our proprietary terrestrial AIS network and are already seeing up to 20% more AIS sightings processed and available online on both the existing and the new site.
  • In 2017 we will be expanding our global network to ensure we have receivers in all the world’s largest commodity
    ports, providing you with the most comprehensive view of global trade available.

On the Movements tab of a vessel, switch from the ‘Ports and Passings’ page to ‘AIS Messages’:

AIS positions are reported in summarised intervals of 2 minutes, where available.

This is a significant improvement on the existing site and offers you a level of detail for the track of a vessel that helps you understand small changes in a vessel’s movements.

Please make sure that alerts are not being sent to filtering applications like Microsoft Clutter.

Also note that other filters should be adjusted to make sure that the emails and are allowed to be received by your profile.

The lifecycle of a vessel is reflected the following way on our database:

  • On Order: an agreement has been signed between the ship yard and buyer that the vessel is to be built
  • Under Construction: the keel has been laid and construction of the vessel superstructure has begun
  • In Build: the construction of the vessel superstructure has been completed. The vessel has been launched but may still be undergoing further fitting / sea trials
  • Live: the vessel has completed sea trials and has entered commercial service
  • Dead: The vessel has left service and has either been broken, or was lost due to an incident e.g. casualty


In addition, the database covers Reported Order and Cancelled Order which is more difficult to obtain and so is provided on a best effort basis.

See All

Have any questions? Speak to a specialist.

Getting a demo tailored to your needs is the best way to see how our solutions will help you gain an advantage.

Request a live demo now.

Request a callback from our sales team to learn how Maritime Intelligence can provide a solution for your business.

If you prefer to get in touch directly, please visit our contact us section for our regional telephone numbers.

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